Cognitive Marketing produces high impact brand communications in service to student recruitment, alumni engagement, and fundraising success. We work for educational institutions that recognize that their ability to tell their own powerful story effectively depends on having not only a clear and compelling foundational message, but an internal community of stakeholders committed to advancing and telling the same consistent and powerful story. Our Market Voicing approach is designed to ensure that the work we do not only responds to the market data, but is informed by creative insight. We engage all constituents of the schools we serve in deep dialogue, with the result that the work itself is not just recognizeable, but welcomed, and willingly put to use by the people it is meant to represent.
Through Market Voicing we discover an institution’s DNA—the essence of the school. Together with our clients, we build their brands around the stories that are uniquely theirs.
We developed our Market Voicing brand development process specifically to help our clients discover and use their most distinct, competitive, and differentiating institutional voices to meet challenges, unite community, and advance their relationships with all constituencies. The process is a highly qualitative exploration of your school’s brand through progressive conversations with members of every constituency of your community. Market Voicing is a disciplined, analytical, and yet ultimately creative process that helps form strong, emotional bonds between your school and its many communities.
Great brands are found in stories. At the heart of our work is the sifting of countless stories of the people of an institution. We carefully read the history and engage in conversations with key members of the community. We search for the stories that have the power to reveal the distinctive nature of the school and convince others of the school’s essential truth and value. These are the stories that will combine to form a coherent whole, an anthology of brand.
Great brands are great because they’re affirming. The brand must allow for all who are invested in the institution—students, faculty, staff, alumni, and parents—to find their own memories that affirm their satisfaction and pride.
Great brands are built on elegant, simple, and timeless ideas. They transcend the moment. Great brands of educational institutions are a conversation between the very first students granted a degree and the ones about to enroll.
We believe that the work of educators is fundamental and of vital importance to our society, and that worthy schools can only become better schools if they are able to attract, through effective communication and self-expression, the people and the resources necessary to assure their forward progress. Our commitment is to helping good schools become stronger and more capable of providing for the common good.
We seek to delight our clients with what we produce, not just meet a need. The “delight factor” is achieved by the quality of the creative work we produce, and the care with which we serve every account. We serve people first, and through them, the institutions they work for.
Because each of us is a consultant to the education marketplace in our own right, we each endeavor to develop our own personal area of specialized knowledge, and to freely share that knowledge to colleagues and clients alike. In so doing, we are able to present Cognitive Marketing as a multi-dimensional resource to educational institutions.
We are committed to delivering great solutions to our clients, and therefore cannot settle on the easy or predictable or merely satisfactory. Our goal is always to find the solution that will most surely stand the test of time, maintaining its own integrity and tensile strength. To accomplish this, we willingly hold our ideas to close personal and collective scrutiny.
We are avid students of the industries of which we are a part—marketing communications and education. We are always seeking new information about trends, issues and communications solutions, and we assume the obligation to teach and to mentor those who work at our client schools in order to help them develop their own skills and confidence. We serve people first, and through them, the institutions they work for.
We each recognize that we play an important role in maintaining connections between our company, our partners, and the people of the industry we serve, whether or not a given connection is of immediate importance or relevance to the work we have in front of us. There is no such thing as an “ex-client” or “ex-friend” of the firm.
Peter is our Strategic Director. He developed Cognitive's Market Voicing process, and leads our brand identity engagements. A graduate of Gettysburg College (B.A. English) and Syracuse University's Newhouse School of Public Communications (M.S. Advertising), Peter's career has included account management work in the Advertising & Sales Promotion Operation of General Electric Company; design and management of an in-house marketing operation at the National Flood Insurance Program; and account supervision at three advertising agencies, including the Rochester, NY offices of BBDO (Omnicom Group) and Young & Rubicam. He's also an alumnus of The Harley School and the Preparatory Department at Eastman School of Music.
Josanne is our Creative Director. She oversees the development of all integrated marketing plans and brand identity systems, forming and leading teams of writers, designers, videographers, media planners, and Web development specialists tailored to the needs of individual clients. Josanne is a graduate of the State University of New York College at Buffalo (B.S. Design) and has served as adjunct faculty at Rochester Institute of Technology. She currently serves on the Advisory Board of Horizons at The Harley School, a summer learning and enrichment program for city school children, and is a volunteer with the Greater Rochester Summer Learning Association. With a focus on college access for low-income families, Josanne is a volunteer with the Rochester College Access Network of the Rochester Education Foundation and serves as an advisor to the Center for Student Opportunity and their ImFirst.org initiative.
A founder of Insight Solutions, Ann brings significant research capabilities to our service offering. Her strong technical and analytical background produces a solid foundation upon which our client schools can depend in order to implement positive change. She employs the most appropriate qualitative and quantitative methodologies to reveal an organization’s brand, and then applies the learnings from the data to hone actionable marketing strategies. Prior to founding Insight Solutions, she worked primarily in healthcare and consumer package goods market research. Ann is on the board of directors of the Rochester Chapter of the American Marketing Association. She is a past board member of Russell Sage College Alumnae Association, and a past trustee of Our Lady of Mercy High School. Ann holds a B.S. from Russell Sage College and an MBA from the University at Buffalo.
Susan served as a PR director for two universities and one not-for-profit agency and as senior writer for a nationally focused communications firm before becoming an independent writer devoted primarily to the education market. We are delighted to have a close working relationship with Susan; she has produced excellent work for every client we have engaged her in service to—work consistent with and revealing of each institution's distinctive brand identity. An expert in student recruitment writing as well as development/fundraising and feature writing, Susan has worked with dozens of educational institutions, creating messages and stories to help them recruit students, launch multimillion- and occasionally billion-dollar fundraising campaigns, and engage or re-engage alumni. As part of the Cognitive team, she has been the lead writer for a range of admissions and development initiatives we have undertaken for Wells College, Georgian Court University, and The College of New Jersey. Susan earned her B.A. in English from Kutztown University.
Amy is a frequent Market Voicing brand development team member,lending creative intelligence and extensive copywriting expertise to this specialized work. Over the course of her long association with Cognitive Marketing, she has produced messaging standards guides, recruitment materials, website and advertising components for many of our client schools, including Utica College, Millersville University, Holy Child School at Rosemont, and The College at Brockport. A member of our broadcast development team, she is skilled at directing television, radio, and video productions. Throughout her diverse career, she has produced work for Guinness Imports, Suncloud Sunglasses, Okobos Shoes, The Kenyan Boys Choir, National Grid, and others. Amy holds a B.A. in English from St. John Fisher College and was a National Endowment for the Humanities Fellow in Poetry at Harvard University. She is a frequent visitor to Italy, where she divides her time between Venice and Florence.
Jonathan is a Syracuse University graduate with a B.S. in Journalism from the S.I. Newhouse School of Public Communications. He sharpened his storytelling talents as a newspaper editor and educational journal editor before diving into the ad agency world. There, he served as senior copywriter on national campaigns for Fortune 500 brands such as Xerox Corporation and MasterCard Worldwide. In the academic world, Jonathan has written for NYU's Tisch Center for Hospitality, Tourism, and Sports Management; the Simon Graduate School of Business at the University of Rochester; Nazareth College; Hobart and William Smith Colleges; and The Harley School. In his association with Cognitive, Jonathan served as lead writer for advertising and brand strategy projects for Georgian Court University, Millersville University and Keuka College. An active independent writer, Jonathan is a published poet, short fiction author, and blogger, and serves on the Board of Directors of the award-winning poetry press, BOA Editions, Ltd.
Lisa first worked with us twenty years ago, and has recently rejoined theCognitive Marketing family as Creative Director, after 18 years of service for our region’s fastest growing advertising agency. A seasoned marketing communications professional with experience in the education, healthcare, and digital imaging fields, her professional experience bridges both the strategic and creative sides of the business. She knows how to organize and manage teams of people to best serve our clients. She is also sensitive to the challenges our clients sometimes face in working through the decision-making processes of their own institutions. Lisa is meticulous in her work, has a creative eye for detail, and lots of energy, which both we and our clients greatly appreciate! Lisa graduated from Rochester Institute of Technology (RIT) with an AAS in Painting and Illustration in 1992, and a BFA in Design with High Honors in 1994.
Peggy attended Kent State University and the Art Institute of Colorado, which began her 20-plus year career as a versatile, marketing-oriented graphic designer and Art Director. More recently, Peggy has added interior design to her services as a creative consultant. During her 13-year tenure as Associate Creative Director at Sigma Marketing, a direct response agency, Peggy served clients in the finance industries as well as higher education, including a comprehensive rebranding program for the Simon School of Business of the University of Rochester. At Cognitive, Peggy is a great team player; applying strategic thinking, strong design skill and an experienced marketing sense to every project she works on including those for Holy Child School at Rosemont and for Georgian Court University.
Michele brings fresh thinking to her work as an art director and designer. Through her analytical yet intuitive approach, and responsiveness to sound brand strategy, Michele consistently delivers smart, thoughtful, and inspirational design work. Michele earned her B.F.A. with high honors in graphic design from Rochester Institute of Technology. She began her career as a designer and marketing manager at a leading Rochester graphic design firm, working in service to Fortune 500 companies, colleges, and nonprofits. Michele is the lead designer of the work we are doing for Utica College, Wells College, and Millersville University of Pennsylvania. She is a board member of the Rochester Advertising Federation and an avid cyclist and triathlete.
Mike’s work as a designer straddles graphic and interactive focus areas, allowing him to produce a wide range of electronic communications and online marketing programs. Mike was an integral member of the design teams for Gettysburg College, Wells College, Thayer School of Engineering at Dartmouth College, and The College at Brockport, among others. He has served as principal liaison with the in-house Web programming teams at a number of our client institutions, and has developed microsites for use in student recruitment marketing campaigns. A graduate of the State University of New York College at Buffalo, Mike also attended Rochester Institute of Technology. His career includes serving as Manager of Corporate Graphics at Champion Products, where he was responsible for creative direction of branded collegiate, licensed, and Olympic apparel development and marketing. Other accounts of interest he has worked on include Joe Boxer, Cone Denim, Bob Timberlake, Nike, London Fog, Girbaud, and Wrangler.
Lisa is a veteran of the marketing communications business, having spent the first decade of her professional life in administrative and account service positions at two of Rochester's largest advertising agencies. Lisa joined the Cognitive team in 2000, and is responsible for seeing to the smooth and efficient operation of our company.
Adworkshop is an award-winning employee-owned, digital marketing agency offering strategic and creative solutions to the destination marketing and economic development industry and businesses in New York State. Since 1977, it has effectively delivered measurable results across the full-suite of marketing services from its Lake Placid, N.Y. location. The integrated capabilities of the agency allow it to stand out among larger agencies, while its intimate size gives it agility. Layered with talent from different backgrounds, wrapped with passion and experience for digital marketing, Adworkshop channels this energy to build successful brands.
Founded in 2000, dPost is an award-winning production and post-production company located in downtown Buffalo. The company offers a comprehensive and cost-effective destination for every aspect of the motion image process for broadcast, multimedia, and corporate projects. dPost specializes in a diverse range of capabilities, including full production services, nonlinear editing, motion graphics, 3D animation, color finishing, sound design, and more. In the higher education arena, dPost has worked closely on regional branding initiatives for Niagara University, Canisius College, Millersville University, Georgian Court University, and Medaille College. With Cognitive Marketing, dPost is pivotal to the firm’s Video VoicingSM service to educational institutions.